Workspace User Count

In this tutorial, you will learn:

    • How to increase user count
    • How to decrease user count
    • How to undo pending user downgrade
    • How to increase user count while upgrading workspace tier

Increase the User Count in a Workspace

To increase the user count,

  • Go to My Workspaces page.
  • Click on Edit for the workspace you want to add extra users.
  • Go to Update/Cancel Subscription tab.
  • Click on Change User Count button.

You can adjust your user count and view the billing information.

  • When you’re done click on Change Subscription Now.

PS: While adding extra users you will only be charged for extra users’ remaining time. Extra user fees will be added to the monthly subscription fee for the rest of your payments.

Reduce the User Count in a Workspace

To decrease the user count,

  • Go to My Workspaces
  • Click on Edit for the workspace you want to reduce users.
  • Go to Update/Cancel Subscription
  • Click on Change User Count

You can adjust your user count and view the billing information.

  • When you’re done click on Schedule Change.

PS: If you are reducing extra users, extra users will be deleted from the workspace at the end of your billing cycle and your monthly fee will be adjusted accordingly.

Undo Pending User Downgrade

To undo a pending user downgrade,

  • Go to My Workspaces
  • Click on Edit for the workspace you want to undo pending user downgrade.
  • Go to Pending User Downgrade
  • Click on Undo Pending User Downgrade

After your confirmation, your user downgrade request will be cancelled, the number of extra users will remain as it is, and you will continue to be charged for extra users.

Changing User Count While Updating a Workspace Subscription

To add extra users to your workspace while upgrading your subscription,

  • Go to My Workspaces
  • Click on Edit for the workspace you want to upgrade.
  • Go to Change Subscription
  • From this page, you can view our license packages. After deciding which one to subscribe, click on Change User Count

You can adjust extra user count and view billing information from the opened pop-up window.

  • Click on Select Payment Method.

If you have saved payment methods, you can choose one or add a new one. After clicking on Buy Workspace Now your workspace and its user count will be updated immediately after the purchase.