Control PanelLegacy platform 0:31 video
How to unlock user accounts
Unlock a Legacy Platform user account from the Users page after a lockout, allowing the user to attempt signing in again with valid credentials.
Unlock an account when a Legacy Platform user has been locked out and should be allowed to sign in again.
Unlock the user
- Open the Users page in the Legacy Platform control panel.
- Locate the locked account.
- Select Unlock Account.
Unlocking clears the account lockout; it does not change the user's password. If sign-in still fails, verify the credentials or follow the appropriate password-reset process.