How to remove a credit card from a workspace subscription

To remove a credit card from a workspace subscription, Go to Workspaces page, Click on Edit. Go to the ‘Update/Cancel Subscription’ tab. Go to ‘Payment Methods’ list, click on ‘Delete.’ After clicking OK, the selected card will be removed from your saved Payment...

How to add a new credit card to a workspace subscription

To add a new credit card to a workspace subscription, Go to Workspaces page, Click on Edit. Go to the ‘Update/Cancel Subscription’ tab. Go to ‘Payment Methods’ list, Click on the ‘Add Credit Card’ button located on the top right side of the ‘Payment Methods’ window....

How to change the payment method for a workspace subscription

To change the payment method for a workspace subscription, Go to Workspaces page, Click on Edit. Go to the ‘Update/Cancel Subscription’ tab. From the ‘Payment Methods’ list, you can change the active payment method by clicking on ‘Select this Payment...

How to download an invoice for a billing period

To download an invoice for a billing period, Go to Workspaces page, Click on Edit. Go to Billing History tab. The payment history for selected workspace will be displayed. You can sort the payment information found according to criteria such as invoice number, billing...

How to view your billing history

To view your billing history, Go to Workspaces page, Click on Edit. Go to Billing History tab. The payment history for selected workspace will be displayed. You can sort the payment information found according to criteria such as invoice number, billing reason, date,...

How to undo a pending user downgrade

To undo pending user downgrade in a workspace, Go to Workspaces page, Click on Edit, Go to Pending User Downgrade tab. Click on Undo Pending User Downgrade button. After your confirmation, your user downgrade request will be cancelled, number of extra users will...

How to decrease user count

To decrease user count in a workspace, Go to Workspaces page, Click on Edit, Go to Update/Cancel Subscription tab to view your subscription details and click on change user count button. You can adjust your user count and view your billing information. If you are...

How to change user count while updating a workspace subscription

To change user count while updating a workspace subscription, Go to My Workspaces page. Click on Edit for the workspace you want to upgrade. Then go to Change Subscription tab. From this page you can view our license packages. After deciding which one to subscribe,...